Shipping policy

Shipping Policy

At Uncle Pinoy, we take pride in delivering high-quality Filipino food straight to your doorstep. Please read our Shipping Policy carefully to understand how and when your order will be delivered.

1. Delivery Areas

  • Uncle Pinoy delivers within London and selected surrounding areas.
  • Nationwide UK delivery may be available for specific chilled or ambient products.
  • Delivery availability will always be shown at checkout.

2. Delivery Schedule

  • Deliveries are scheduled on specific delivery days, depending on your location and product type.
  • Once your delivery date is confirmed, it cannot be changed unless you contact us directly with minimum 48 hours notice.
  • We do not deliver on public holidays unless stated otherwise.

3. Made-to-Order Products

  • Many of our products are cooked to order.
  • Orders are processed immediately after confirmation to ensure freshness.
  • Because of this, same-day dispatch or next-day delivery cannot be guaranteed unless explicitly stated.

4. Delivery Method

  • Orders are delivered via trusted courier partners or in-house delivery, depending on product type and location.
  • Some items may arrive:
    • Hot and ready to serve
    • Chilled and safely packaged for home reheating
  • Delivery method will be clearly indicated on the product page or at checkout.

5. Shipping Fees

  • Delivery fees are calculated at checkout based on:
    • Location
    • Product type
    • Order size
  • Shipping fees are non-refundable once an order has been dispatched.

6. Failed or Missed Deliveries

  • Customers are responsible for ensuring someone is available to receive the order.
  • If a delivery fails due to incorrect address details or no recipient available, Uncle Pinoy cannot guarantee redelivery or refunds, especially for perishable food items.

7. Delays Outside Our Control

  • While we work closely with our delivery partners, delays may occasionally occur due to:
    • Courier issues
    • Weather conditions
    • Traffic or unforeseen operational issues
  • In such cases, we will contact you as soon as possible with an update or alternative solution.

8. Incorrect or Damaged Deliveries

  • If your order arrives incorrect or damaged, please contact us within 24 hours of delivery with photos and order details.
  • We will review the issue promptly and arrange a suitable resolution where applicable.

9. Platform Partner Fulfilment

  • Some products are fulfilled by Uncle Pinoy Platform Partners.
  • All Platform Partners are required to meet Uncle Pinoy’s delivery and quality standards.

10. Contact Us

If you have questions about delivery before or after placing your order, please contact us at:
📧 contact@unclepinoy.com

Thank you for choosing Uncle Pinoy. We appreciate your trust and look forward to delivering authentic Filipino flavours to your home.  🇵🇭