Refund policy
Returns & Refunds Policy
At Uncle Pinoy, we take great pride in delivering fresh, high-quality Filipino food made to order. Due to the perishable nature of our products, we operate a strict no-returns policy once items have been delivered.
That said, your satisfaction matters to us, and we will always act fairly if something goes wrong.
1. Returns
We do not accept returns on food products once they have been delivered. This is to ensure food safety, hygiene, and freshness for all customers.
2. Damaged, Missing, or Incorrect Items
If you receive an order that is:
- Incorrect
- Damaged in transit
- Missing items
Please contact us within 24 hours of delivery, providing:
- Your order number
- A brief description of the issue
- Clear photos where applicable
Once reviewed, we will offer one of the following where appropriate:
- A replacement
- A partial refund
- A full refund
Resolutions are handled on a case-by-case basis.
4. Cancellations
Once an order has been confirmed, cancellations are not permitted.
This is because our team begins sourcing, preparing, and scheduling products immediately to ensure maximum freshness and on-time delivery.
5. Delivery Issues
Uncle Pinoy is not responsible for failed deliveries caused by:
- Incorrect delivery information provided at checkout
- The recipient not being available to receive the order
Please ensure all delivery details are accurate before placing your order.
6. Contact Us
If you have any questions or concerns about your order, our team is here to help.
📧 Email: contact@unclepinoy.com
We aim to respond as quickly as possible and always work towards a fair resolution.
Thank you for choosing Uncle Pinoy and for supporting Filipino food businesses across the UK 🇵🇭 Your trust means everything to us.